bk32 Privacy Policy —
Your Information Is Completely Safe
bk32 gives the highest importance to the privacy of your personal information. This policy clearly describes how we collect, use, and keep your information secure.
This privacy policy ("Policy") applies to users of the bk32 platform and related services ("Services"). By using our Services, you are considered to have agreed to the terms of this privacy policy.
We — bk32 — believe that protecting the privacy of personal information is a fundamental right. That is why we handle all information you provide on our platform with the utmost care. In this policy we have explained what information is collected, why it is collected, how it is used, and what rights you have.
If you have any questions, you can contact our support team — the details are provided at the end of this policy.
Table of Contents
Types of Information Collected
We collect various types of information when you register on the bk32 platform and use our services. These are described in detail below:
A. Personally Identifiable Information
- Full name (in both Bengali and English formats)
- Date of birth (for age verification — to confirm 21 years or older)
- National Identity Card (NID) or passport number (for identity verification)
- Email address
- Mobile number
B. Financial Information
- Payment method details (bKash, Nagad, Rocket, bank account information)
- Transaction history (deposits and withdrawals)
- Wallet balance information
C. Technical Information
- IP address and device identifier information
- Browser type and operating system
- Login time, session data, and site usage patterns
- Information collected through cookies and similar tracking technologies
D. Gaming Behaviour Information
- Types of games played and gaming history
- Bet amounts and outcomes
- Duration and patterns of activity
- Bonus and promotion usage history
How Information Is Collected
bk32 collects your information in the following ways:
Directly from you
When you register on bk32, verify your account, make deposits or withdrawals, contact support, or fill in any form — you provide information directly. We store this information.
Automatically
When you browse our platform or play games, some information is collected automatically. This includes IP address, cookies, session logs, and device-related information. This information is used to improve platform performance and ensure security.
Through third parties
We work with trusted third-party service providers for identity verification (KYC), payment processing, and fraud prevention. These service providers may also collect limited information, which is shared with us.
Purpose of Using Information
bk32 uses the information collected from you only for the legitimate purposes described below:
1. Account Management and Identity Verification
Information is used to create, manage, and secure your account, and to complete age verification (to confirm 21+) and the KYC process.
2. Payment Processing
Financial information is used to process deposit and withdrawal transactions and to ensure the security of financial transactions. The minimum deposit amount is ৳100 and the minimum withdrawal amount is ৳1,000.
3. Providing Customer Service
Relevant information is used to resolve your requests, complaints, and issues, and to provide 24/7 live chat support in Bengali.
4. Platform Improvement
Analytical information is used to improve the user experience, develop new features, and identify and resolve technical issues on the platform.
5. Fraud Prevention and Security
Information is analysed to detect suspicious activity, prevent money laundering, and ensure the overall security of the platform.
6. Responsible Gaming
Monitoring user gaming behaviour to identify potentially problematic behaviour at an early stage and providing assistance when needed — this is part of our responsible gaming policy.
7. Fulfilling Legal Obligations
Information is stored and used as necessary to comply with applicable laws, regulations, and directives from regulatory authorities.
Sharing Information with Third Parties
bk32 never sells or rents your personal information to third parties for commercial purposes. However, limited information may be shared in the specific circumstances below:
With service providers
Specific information is shared for payment processing (bKash, Nagad, Rocket, and bank transfers), identity verification, game software providers (such as Pragmatic Play, Evolution Gaming, JILI, Spribe), and cloud hosting services. All these partners operate under strict confidentiality agreements.
For legal requirements
Information may be disclosed in response to court orders, legal processes, or valid requests from government authorities.
In the case of business restructuring
In the event of a company merger, acquisition, or asset transfer, user information may be transferred to the new entity. Users will be notified in advance of any such change.
With your consent
Outside the circumstances described above, your information will not be shared with anyone without your explicit consent.
Data Storage and Security
The security of your information is extremely important to us. bk32 has taken the following measures to protect your information:
Technical security measures
- All data transmission is secured through SSL (Secure Socket Layer) encryption.
- Collected information is stored in encrypted databases.
- Regular security audits and vulnerability assessments are conducted.
- Firewalls and intrusion detection systems are kept active.
- Two-factor authentication (2FA) is available.
Data retention period
We retain your information for as long as your account is active and for as long as necessary to provide the services. Information is retained for the minimum period required to fulfil legal obligations, resolve disputes, and enforce our agreements.
Even after an account is closed, some information may need to be retained for a specified period due to legal requirements.
Data protection training
All our staff are provided with guidelines and training on protecting the privacy of personal information. Only authorised staff can access personal information in specific circumstances.
Cookies and Tracking Technologies
bk32 uses cookies and similar tracking technologies to operate the website and platform. The types and purposes of these are described below:
Essential cookies
These cookies are essential for the basic functionality of the platform. They are used for managing login sessions, security verification, and payment processing. Disabling these cookies may cause the platform to not work properly.
Functionality cookies
These cookies remember your preferences and settings — such as language preference, login information, and so on — so you do not have to set them up each time.
Analytical cookies
These cookies are used to analyse platform usage and improve the quality of services. They collect anonymized information.
Cookie controls
You can control or disable most cookies by changing your browser settings. However, disabling certain essential cookies may mean that some features of the platform are no longer available.
Your Data Rights
Every user registered with bk32 enjoys the following rights regarding their personal information.
Right of access
You have the right to know what information we hold about you and to receive a copy of that information.
Right to rectification
You have the right to request correction if your information is inaccurate or incomplete.
Right to erasure
In certain circumstances you have the right to request deletion of your information, subject to legal obligations.
Right to restrict processing
In certain circumstances you have the right to request that processing of your information be temporarily restricted.
Right to data portability
You have the right to receive the information we hold about you in an accessible format.
Right to object
You have the right to object to the processing of your information on the basis of legitimate interests.
How to exercise your rights
To exercise any of the rights described above, email [email protected] or contact us through our 24/7 live chat support. We will respond as quickly as possible after verifying your request.
In some cases it may not be possible to fulfil your request in full or in part due to legal obligations, public interest, or the need to protect our legitimate interests. In such cases we will inform you of the reason.
Minor Protection
The bk32 platform is for users aged 21 and above only. We do not knowingly collect information from any person under the age of 21. Age is verified during registration, and where necessary, age is confirmed through NID or passport.
If we learn that information from a minor has been collected, that information will be deleted immediately and the associated account will be closed.
If a parent or guardian believes their minor child has registered on our platform, please contact [email protected]. We will take prompt action.
Third-Party Links
Our platform may occasionally contain links to third-party websites. These websites have their own privacy policies, over which we have no control.
We encourage you to read the privacy policy of any third-party website before visiting it. bk32 is not responsible for the protection of your information on third-party websites.
Our payment service providers — such as bKash, Nagad, Rocket — follow their own privacy policies. When using these services, their policies must also be followed.
Policy Changes
bk32 reserves the right to change this privacy policy at any time. If any significant changes are made to the policy, we will notify you in the following ways:
- A notice will be sent to your registered email address.
- A notification will be displayed on the platform.
- The "Last Updated" date at the top of this page will be changed.
If you continue to use the platform after the updated policy is published, that will be considered your consent to the new policy. Therefore, it is advised to review this policy regularly.
If you do not agree with any part of the updated policy, please contact our support team or close your account.
Contact
If you have any questions, comments, or requests regarding this privacy policy, please contact us through any of the following ways:
Your privacy is our highest priority. bk32 is always committed to providing a safe, transparent, and trustworthy environment. For more information, you can also read our Terms & Conditions and Responsible Gaming pages.